The role

As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.

This role is key to Wellington Free Ambulance and will work closely with the community as an essential part of the service Wellington Free Ambulance provides.

You will ensure all calls are answered in compliance with strict time and accuracy standards while being courteous and meeting customer service standards – having great customer service is key to this role.

The training period is full time for approximately 12 weeks over the Summer with the flexibility to go down to part time hours after this period of time.

What we can offer

• A role that sees you having a positive impact on your community every shift
• A family-oriented environment where your team are excited to be at work alongside you.
• Full on-the-job training and fantastic career progression opportunities
• Free on-site parking
• Flexible working (including part time options) available after the 12-week training period.
• Fulfilment from your work as you help to save lives, and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington and Wairarapa region.
• We offer access to EAP to our staff members.
• Staff benefits including annual flu vaccinations and great discounts at several supportive businesses across our region.

Make no mistake, this is a demanding role in a fast-paced environment. You will need to ensure you are someone who can remain calm under pressure and is able to multi-task effectively.

The successful applicants must be available to commence full time training from the 2^nd of December.

Applications close on 16 October 2024. We will be in touch with you about the next steps in the recruitment process after this date.

About us

We are proud to be the only paramedic service in Wellington and Wairarapa region, and the only ones in the country who are free.

We are proud of the iconic place we hold in our community, and the high-quality, leading-edge patient care that our people deliver every day. As well as providing the emergency ambulance service for Greater Wellington and Wairarapa we also provide patient transfer services, a clinical communications centre answering calls to 111 and event medical services across the region.   Each year we respond to over 53,000 calls for help across the community. 

We are a trusted and reliable ambulance service providing excellence in emergency response and connected services that move our communities to better health.

Wellington Free Ambulance exists to deliver an ambulance service that excels in emergency response and clinical communications underpinned by proactive partnerships to deliver equitable health and wellbeing outcomes for our community.

If you would like to learn more about our great place to work, please visit Wellington Free Ambulance’s website www.wfa.org.nz . You can also see more about our fantastic organisation by viewing our page on Facebook.

Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being