About the Role

As our new ICT Senior Systems Engineer, you will play a key role in the design, implementation, and support of core infrastructure and business systems across the organisation. You’ll help enhance system performance, streamline processes, and improve service delivery by leveraging modern tools, cloud services, and best-practice engineering approaches.

You will also provide advanced Level 2/3 technical support, acting as an escalation point for complex incidents and service requests. This includes troubleshooting across servers, networks, endpoints, cloud services, and business applications to ensure timely resolution and a high standard of customer service for our frontline teams.

You will support our wider cloud transformation journey—maintaining stability and security of existing systems while guiding the transition to scalable, managed, and SaaS-based platforms. Working closely with the ICT Operations Manager and the wider Digital & Data team, you’ll help deliver dependable, resilient solutions that meet evolving operational and organisational needs.

You’ll also contribute to a range of ICT infrastructure projects, new system implementations, security improvements, assisting our service desk with level 2/3 support, and digital service enhancements—helping Wellington Free Ambulance continue to modernise and innovate.