Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.
We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day. As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.
Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve. Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities!
Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.
Job Description
About the role
We are seeking a Patient Safety Co-Ordinator to support the Patient Safety Team with their work in the management of information requests, complaints, adverse events, and related reviews. This key role will be an integral part of our Patient Safety Team and will also work closely with the wider Clinical Governance Team. Responsibilities will include assisting with the preparation of data, entering and maintaining accurate records, liaising as necessary with internal and external stakeholders and ensuring timeframes are monitored effectively from initial notification through to closure.
The work of the Clinical Governance Team is varied and challenging, and this role is pivotal in the effective support of the Patient Safety Team and the wider group.
Desired Skills and Experience
Key Requirements Essential:
Proven experience in a coordination or administrative role
Strong proficiency in Microsoft Office Suite
Excellent written, verbal and interpersonal communication skills
Highly process-driven with strong attention to detail
Team Player
Desirable:
Previous experience in health, patient safety, or clinical governance
Learning from Harm Certificate (HQSC)
Understanding of the emotional impact of working with sensitive or distressing clinical and safety-related information, and strategies for managing vicarious trauma
