About the Role

The Head of Learning, Education & Development (LED) leads the design and delivery of learning for all clinical and non‑clinical roles at Wellington Free Ambulance, as well as selected external partners. The role ensures our people have the skills and knowledge to deliver high‑quality, evidence‑based patient care and to support the wider organisation.

This position is responsible for developing and implementing a forward‑thinking learning strategy that builds a capable, confident workforce aligned with WFA’s strategic goals.

Key Responsibilities

• Lead the organisation‑wide learning and development strategy to support the outcomes of Strategy 2030
• Oversee learning that grows both clinical and non‑clinical capability, with a strong focus on high‑quality patient outcomes
• Ensure compulsory learning is developed, maintained, and delivered effectively across all staff groups
• Oversee clinical education to maintain a highly skilled operational workforce that meets performance expectations
• Lead and support the LED team to deliver excellent service and outcomes for all stakeholders
• Drive continuous improvement across all learning programmes
• Work closely with Clinical Governance and Operations teams to ensure alignment and meet organisational needs

Why join Wellington Free Ambulance

Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.

We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day.  As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.

Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve.  Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities! 

Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.