Key Responsibilities

• Lead the day‑to‑day and strategic management of the Clinical Communications Centre, ensuring contracted service levels are consistently met and access to pre‑hospital emergency care remains fair and equitable
• Oversee the Clinical Communications Centre capability, ensuring the safe, efficient, and clinically appropriate dispatch and coordination of ambulance resources.
• Lead the ongoing development of extended virtual care by providing operational management support to ensure the delivery of the highest quality patient care from the Clinical Hub in the Clinical Communications Centre.
• Develop, implement, and maintain robust procedures that support best‑practice deployment, patient and staff safety, and equitable access to emergency care
• Drive quality improvement and service development initiatives that enhance core clinical measures and overall system performance

Why join Wellington Free Ambulance

Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.

We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day.  As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.

Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve.  Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities! 

Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.