As our Donations and Database Administrator, you’ll play a vital role ensuring all donors and community supporters feel valued and part of the mission of Wellington Free Ambulance.
You’ll be responsible for processing all donations received through a variety of channels, maintaining accurate donor records, reporting and using data to underpin fundraising campaigns and providing outstanding service and donor care to members of our community who donate to keep Wellington Free Ambulance services free of charge.
Working as part of the Fundraising, Communications and Community Programs team, you will manage the Salesforce database ensuing all donations are accurately recorded, donor details are accurate, up to date and reliable and respond to a range of donor queries. From processing donations and reconciling records to monitoring data quality and producing reports, your work will help ensure every supporter interaction is handled professionally and accurately. This work underpins the success of the fundraising programme at Wellington Free Ambulance from individual donation, regular giving, direct mail, events and bequests, good data is essential.
This is a varied and rewarding role where attention to detail, strong customer service skills, and a passion for supporting the community are essential. As one of the first points of contact for many of our donors, you'll help foster positive relationships that enable Wellington Free Ambulance to continue delivering vital services across our region.
Job Description
What we can offer:
You will get fulfilment from your work and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington region. We also have more benefits to joining our team including:
Staff benefits including Employee Assistance Programme, annual flu vaccinations and discounted health and life insurance
Great discounts at a number of supportive businesses across our region
A family-oriented environment where your team are excited to be at work alongside you.
About us
Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.
We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day. As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.
Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve. Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities!
Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.
Desired Skills and Experience
What we’re looking for:
Experience in a similar role or customer database management
Experience processing financial transactions, dealing with cash, and reconciliation of accounts.
Excellent numeracy and written skills
Proven organisational and time management skills, with the ability to manage competing priorities and meet deadlines.
A proactive, self-motivated approach, with the confidence to work independently and take initiative.
Strong interpersonal skills and the ability to work collaboratively as part of a team.
High personal standards for accuracy and attention to detail
The ability to work effectively under pressure and meet tight timeframes while maintaining accuracy.
Experience working with Salesforce or Customer Relationship Management system would be an advantage.
To learn more about the role and requirements please click here to read the Job Description.
How to apply
If you interested, please click the link below and submit your cover letter and CV before the closing date.
Applications close on 3rd December 2026
If you require further information, please email recruitment@wfa.org.nz
