About the role

As WFA expands its fundraising activities, Salesforce is central to how we manage donor relationships, run campaigns, and track our performance. With support from an external Salesforce consultancy, the Salesforce System Administrator will manage the day-to-day running of our system, support continuous improvement, and act as the key liaison between our Fundraising team, other internal teams and external support partners.

This is an exciting opportunity to make a tangible impact by enabling our teams to focus on strategic goals, while you ensure Salesforce is fully functional, aligned with our objectives, and driving performance.

About us

Wellington Free Ambulance’s vision is to be a trusted and reliable ambulance service that provides excellence in emergency response and connected services to move our communities to better health.

We’re the only emergency ambulance service for Greater Wellington and Wairarapa and proud of the place we hold in our communities, and the high-quality care that our people deliver every day.  As well as providing emergency ambulance services, Wellington Free Ambulance also provides a Patient Transfer Service that transports patients to and from scheduled healthcare appointments, a Clinical Communications Centre answering 111 calls, and Event Medical support to a huge number of community, sporting and festival events. We also teach our communities lifesaving CPR skills through The Lloyd Morrison Foundation Heartbeat Programme.

Wellington Free Ambulance has been described as having a boutique feel due to the specific region we serve.  Our region covers an area from Cook Strait in the south to just north of Waikanae around Peka Peka on the Kāpiti Coast. In the Wairarapa, our area goes as far north as Mt Bruce. In total, around 500,000 people call our region home. Thanks to our boutique feel, when you join you become part of our whānau and really do make a huge impact on our communities!  

Wellington Free Ambulance is committed to building an inclusive workforce with a focus on equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance. We value and embrace differences in all people and encourage diverse ways of thinking and being.

Key responsibilities

• Administer and maintain Salesforce Nonprofit Cloud, ensuring it is reliable, secure, and fit for purpose.
• Prioritise and manage a backlog of issues and enhancements in partnership with our external Salesforce consultancy.
• Work collaboratively across the Fundraising, Communications, and wider teams to identify workflow improvements and system efficiencies.
• Support ongoing data integrity, reporting, and user management.
• Champion the use of Salesforce internally, providing guidance and support to users as needed.